Privacy Notice
This privacy notice for Smart SG Return (we, us, or our) explains how we collect, use, store, and share information when you use our services (Services), including when you visit our website or contact us. Questions? Contact us at [email protected].
Overview
We handle personal data to run the Website, answer enquiries, connect you with third-party platforms when you ask, meet legal duties, protect our services, and enhance performance. You have privacy rights under the law that applies to you. If you do not accept this notice, please do not use our Services.
Information we gather
We may gather technical details such as IP address, device and browser type, pages visited, timestamps, and crash reports, plus information you provide, such as your name, email, and phone number when you request a connection to a third-party platform. Some technical data may not directly identify you.
You are not required to provide information, but without it we may be unable to provide certain features. The Website is not directed at children under 18; if we learn we have collected a child's information, we will delete it promptly where required.
Purposes and lawful grounds
We use information to operate the Website, reply to enquiries, connect you with third-party platforms at your request, comply with legal obligations, protect our services, improve performance and analytics in our legitimate interests, and establish or defend legal claims. Depending on the activity, we rely on your consent, legitimate interests, and/or a legal obligation as applicable.
| Common use | Common legal ground | |
| 1 | Pass your details to a third-party platform you want us to contact | Consent / pre-contract steps at your request |
| 2 | Support, security, fraud checks, analytics, and business operations | Legitimate interests and/or a legal requirement |
Data sharing and cross-border transfers
We may disclose data to service providers bound by confidentiality; to third-party platforms when you ask for an introduction; to professional advisers; to regulators or authorities where the law requires it; and to a buyer or successor in a merger or asset transfer. Data can be processed outside your country; where needed, we apply suitable safeguards such as standard contractual clauses or other methods recognised by applicable law.
Cookie Settings
We and our partners may use cookies and similar technologies for essential functions, preferences, analytics, and marketing where allowed. You can manage cookies in your browser settings; disabling some cookies may reduce site functionality. This service does not act on Do-Not-Track signals.
| Category | Goal |
| Essential only | Security, sessions, and core site functions. |
| Functional / performance cookies | Store preferences and track aggregated usage to enhance the Website. |
Data retention, security, and external websites
We retain information only for as long as needed for the purposes above and to satisfy legal requirements, then delete or anonymise it where feasible. We use reasonable safeguards, but internet transmission is never fully secure. Third-party websites we link to follow their own policies.
Your rights and changes
Where local law allows, you may ask to access, correct, erase, restrict, port, or object to certain processing, and withdraw consent where processing relies on consent. We may revise this notice by publishing an updated version on the Website.